Quick overview

Coinsquare is a Canadian cryptocurrency exchange used by individuals and businesses across Canada. This guide shows Canadian users how to log in to their Coinsquare account, enable multi-factor authentication (MFA), fix common login problems, and recover a locked account — all in clear steps.

How to log in to Coinsquare (step-by-step)

  1. Open your browser and go to the official Coinsquare website. Always confirm the URL begins with https:// and the domain is coinsquare.com.
  2. Click the Sign in / Log in button located at the top-right of the homepage.
  3. Enter the email address associated with your Coinsquare account and your password.
  4. If you have two-factor authentication (2FA) enabled, you will be prompted to enter the temporary code from your authenticator app (e.g., Google Authenticator, Authy) or the SMS code if you set SMS as a backup.
  5. After successful verification you will land on your Coinsquare dashboard.
Tip for Canadian users: Use a secure network (avoid public Wi-Fi) and ensure your browser is up to date for the best security and compatibility.

Enabling and using 2FA (recommended)

Two-factor authentication greatly improves account safety. To enable 2FA:

Troubleshooting common login issues

If you can’t sign in, try the following in order:

  1. Check credentials: Confirm your email and password are typed correctly. Watch for accidental spaces or Caps Lock.
  2. Reset password: Use the Forgot password link on the login page to initiate a reset.
  3. 2FA problems: If your authenticator app shows incorrect codes, verify device time-sync settings. For Google Authenticator, enable automatic time correction in app settings.
  4. Clear cache: Clear browser cache or try a private/incognito window.
  5. Browser/plugins: Disable browser extensions that block scripts or cookies (ad blockers, privacy plugins).

Account recovery & locked accounts

If you lose access to your email or 2FA, Coinsquare provides an account recovery path that typically requires identity verification. Prepare government ID and proof of address (Canadian-issued ID preferred). Follow the recovery link on the sign-in page and respond to any verification emails from Coinsquare support.

Security checklist

Need further help?

For account-specific help, contact Coinsquare support via the official support channels on their website. When contacting support, include non-sensitive info like your registered email and an explanation of the issue — never share your password or 2FA codes.