Quick overview
Coinsquare is a Canadian cryptocurrency exchange used by individuals and businesses across Canada. This guide shows Canadian users how to log in to their Coinsquare account, enable multi-factor authentication (MFA), fix common login problems, and recover a locked account — all in clear steps.
How to log in to Coinsquare (step-by-step)
- Open your browser and go to the official Coinsquare website. Always confirm the URL begins with
https://and the domain is coinsquare.com. - Click the Sign in / Log in button located at the top-right of the homepage.
- Enter the email address associated with your Coinsquare account and your password.
- If you have two-factor authentication (2FA) enabled, you will be prompted to enter the temporary code from your authenticator app (e.g., Google Authenticator, Authy) or the SMS code if you set SMS as a backup.
- After successful verification you will land on your Coinsquare dashboard.
Enabling and using 2FA (recommended)
Two-factor authentication greatly improves account safety. To enable 2FA:
- Sign in, then go to Settings > Security.
- Choose an authenticator app (recommended) and follow on-screen steps to scan the QR code and save the backup recovery codes in a secure place.
- Test the code to confirm 2FA is active.
Troubleshooting common login issues
If you can’t sign in, try the following in order:
- Check credentials: Confirm your email and password are typed correctly. Watch for accidental spaces or Caps Lock.
- Reset password: Use the Forgot password link on the login page to initiate a reset.
- 2FA problems: If your authenticator app shows incorrect codes, verify device time-sync settings. For Google Authenticator, enable automatic time correction in app settings.
- Clear cache: Clear browser cache or try a private/incognito window.
- Browser/plugins: Disable browser extensions that block scripts or cookies (ad blockers, privacy plugins).
Account recovery & locked accounts
If you lose access to your email or 2FA, Coinsquare provides an account recovery path that typically requires identity verification. Prepare government ID and proof of address (Canadian-issued ID preferred). Follow the recovery link on the sign-in page and respond to any verification emails from Coinsquare support.
Security checklist
- Enable 2FA with an authenticator app.
- Use a strong, unique password and a password manager.
- Keep your recovery codes offline and secure.
- Watch for phishing: never enter credentials from links in unsolicited emails.
- Contact Coinsquare support if you notice suspicious activity immediately.
Need further help?
For account-specific help, contact Coinsquare support via the official support channels on their website. When contacting support, include non-sensitive info like your registered email and an explanation of the issue — never share your password or 2FA codes.